At Dr Alex Skincare, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (dralexskincare.com), purchase products like Glowing Oasis Cream, or interact with us. We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) for California residents.
If you have any questions, please contact us at support@dralexskincare.com.
We collect information to provide you with an exceptional shopping experience and deliver our skincare products. This includes:
• Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when you place an order.
• Account Information: Username, password, and order history if you create an account on our website.
• Browsing Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
• Communication Data: Information you provide when contacting us via email, phone, or forms (e.g., customer support inquiries).
• Marketing Preferences: Your subscription choices for newsletters or promotional offers.
We use your information to:
• Process and fulfill your orders, including shipping Glowing Oasis Cream and sending order confirmations.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and services based on browsing and purchase patterns.
• Send marketing emails or promotions (with an option to opt out).
• Prevent fraud and ensure the security of our website.
We do not sell your personal information. We may share your data with:
• Service Providers: Trusted partners who assist with order processing, payment processing, shipping, or website analytics (e.g., payment gateways, couriers). These providers are contractually obligated to protect your data.
• Legal Compliance: Authorities if required by law or to protect our rights (e.g., responding to legal requests).
• Business Transfers: In the event of a merger, acquisition, or sale of Dr Alex Skincare assets, with safeguards to protect your data.
We use cookies to enhance your experience on dralexskincare.com, such as remembering your cart or preferences. Types of cookies include:
• Essential Cookies: Necessary for website functionality (e.g., checkout process).
• Analytics Cookies: Help us understand how you use our site.
• Marketing Cookies: Deliver personalized ads (with your consent). You can manage cookie preferences through our website’s cookie consent tool or your browser settings.
Depending on your location, you may have privacy rights under applicable laws, such as the California Consumer Privacy Act (CCPA) for California residents. These may include:
• Access: Request details about the personal information we collect, use, or share.
• Deletion: Request deletion of your personal information, subject to certain exceptions (e.g., order records needed for legal compliance).
• Opt-Out of Sale: We do not sell your personal information, as defined by the CCPA.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights. To exercise these rights, contact us at support@dralexskincare.com or visit dralexskincare.com/support. For CCPA requests, we will verify your identity and respond within 45 days, as required. If you are in a region with additional privacy laws, we will comply with those regulations as applicable.
We use industry-standard security measures (e.g., encryption, secure servers) to protect your information. However, no online system is 100% secure, so we encourage you to use strong passwords and secure devices.
We retain your information only as long as necessary to:
• Fulfill your orders (e.g., shipping Glowing Oasis Cream).
• Comply with legal obligations (e.g., tax records for 7 years).
• Support our business purposes (e.g., customer service, analytics). When data is no longer needed, we securely delete or anonymize it.
If you are located outside the United States, your data may be transferred to and processed in the U.S. or other countries where our service providers operate. We use appropriate safeguards to protect your data in accordance with applicable privacy laws.
Our website and products, including Glowing Oasis Cream, are not intended for individuals under 16. We do not knowingly collect data from children. If you believe we have, please contact us immediately at support@dralexskincare.com.
We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes via email or a notice on our website. Please check this page periodically for updates.
If you have questions about this Privacy Policy or how we handle your data, we’re here to help:
• Email: support@dralexskincare.com
• Phone: [Customer Service Number]
• Website: dralexskincare.com/contact
Thank you for trusting Dr Alex Skincare with your personal information. We’re committed to keeping your data safe while helping you achieve glowing, moisturized skin!