We use your information to:
• Process and fulfill your orders, including shipping Glowing Oasis Cream and sending order confirmations.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and services based on browsing and purchase patterns.
• Send marketing emails or promotions (with an option to opt out).
• Prevent fraud and ensure the security of our website.
We do not sell your personal information. We may share your data with:
• Service Providers: Trusted partners who assist with order processing, payment processing, shipping, or website analytics (e.g., payment gateways, couriers). These providers are contractually obligated to protect your data.
• Legal Compliance: Authorities if required by law or to protect our rights (e.g., responding to legal requests).
• Business Transfers: In the event of a merger, acquisition, or sale of Dr Alex Skincare assets, with safeguards to protect your data.
We use cookies to enhance your experience on dralexskincare.com, such as remembering your cart or preferences. Types of cookies include:
• Essential Cookies: Necessary for website functionality (e.g., checkout process).
• Analytics Cookies: Help us understand how you use our site.
• Marketing Cookies: Deliver personalized ads (with your consent). You can manage cookie preferences through our website’s cookie consent tool or your browser settings.
Depending on your location, you may have privacy rights under applicable laws, such as the California Consumer Privacy Act (CCPA) for California residents. These may include:
• Access: Request details about the personal information we collect, use, or share.
• Deletion: Request deletion of your personal information, subject to certain exceptions (e.g., order records needed for legal compliance).
• Opt-Out of Sale: We do not sell your personal information, as defined by the CCPA.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights. To exercise these rights, contact us at support@dralexskincare.com or visit dralexskincare.com/support. For CCPA requests, we will verify your identity and respond within 45 days, as required. If you are in a region with additional privacy laws, we will comply with those regulations as applicable.
We use industry-standard security measures (e.g., encryption, secure servers) to protect your information. However, no online system is 100% secure, so we encourage you to use strong passwords and secure devices.
We retain your information only as long as necessary to:
• Fulfill your orders and provide customer support.
• Comply with legal obligations (e.g., tax records for 7 years).
• Support our business purposes (e.g., customer service, analytics). When data is no longer needed, we securely delete or anonymize it.
If you are located outside the United States, your data may be transferred to and processed in the U.S. or other countries where our service providers operate. We use appropriate safeguards to protect your data in accordance with applicable privacy laws.
Our website and products are not intended for individuals under 16. We do not knowingly
collect data from children. If you believe we have, please contact us immediately at support@dralexskincare.com.
We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes via email or a notice on our website. Please check this page periodically for updates.