At Dr Alex Skincare, we want you to love your Glowing Oasis Cream and feel confident in your purchase. Our Return Policy is designed to make returns and refunds simple and hassle-free.
If you’re not completely satisfied, we’re here to help.
Please review the details below and contact us at support@dralexskincare.com with any questions.
We accept returns for Glowing Oasis Cream under the following conditions:
• Timeframe: Returns must be requested within 30 days of the delivery date.
• Condition: Products must be unopened, unused, and in their original packaging with all seals intact.
• Proof of Purchase: You must provide your order number or proof of purchase (e.g., order confirmation email).
• Non-Returnable Items: Used products, opened products, or items damaged by the customer are not eligible for return.
To initiate a return, follow these steps:
• Contact Us: Email support@dralexskincare.com or call [Customer Service Number] with your order number and reason for return.
• Receive Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions.
• Ship the Product: Package the unopened Glowing Oasis Cream securely and include the RMA number. Ship to the address provided within 7 days of receiving the RMA.
• Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective product).
Once we receive and inspect your returned product, we will:
• Process Your Refund: If the return meets our eligibility criteria, we’ll issue a refund to your original payment method within 7–10 business days.
• Refund Amount: Refunds cover the product cost, excluding original shipping fees.
• Defective or Incorrect Items: If you receive a defective or incorrect product, we’ll cover return shipping costs and provide a full refund or replacement, at your choice.
• Notification: You’ll receive an email confirmation once your refund is processed.
We currently offer exchanges for defective or incorrect items only. To exchange Glowing Oasis Cream:
• Follow the return process above and specify you’d like a replacement.
• We’ll ship a new product at no additional cost once the original item is received and inspected.
If your Glowing Oasis Cream arrives damaged or defective, please contact us within 7 days of delivery at support@dralexskincare.com with your order number and photos of the issue. We’ll arrange a free return and provide a replacement or full refund.
We cannot accept returns if:
• The product has been opened or used, as this affects hygiene and safety.
• The return is requested after 30 days from delivery.
• The product was purchased from a third-party retailer (please contact the retailer directly).
We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes via email or a notice on our website. Please check this page periodically for updates.
If you have questions about our Return Policy or need assistance with a return, we’re here to help:
• Email: support@dralexskincare.com
• Phone: [Customer Service Number]
• Website: dralexskincare.com/contact
Thank you for choosing Dr Alex Skincare. We’re committed to ensuring your experience with Glowing Oasis Cream is nothing short of radiant!